The payment options accepted at Living & Giving Online are:
When will I be charged?
You will be charged at the time of placing your order. If for some reason we cannot supply an item, the value of the item/s will be refunded to you. If the whole order is cancelled, all funds including freight, will be refunded to you. It may take up to 7 working days for funds to reappear in your account.
How safe is it to give my credit card details?
Completely secure. We use advanced encryption technology that makes personal information such as credit card details unreadable as it travels over the internet. Thanks to this technology, your credit card number and its expiry date become virtually indecipherable while in transit on the internet.
How can I check that my transaction will be completely secure?
There are two ways of verifying the privacy of your transactions – when you are on the page that asks you to enter your credit card details, check for these signs to be sure your transaction is secure: a security icon (a key or padlock) will appear on the screen, and the address of the document you are accessing begins with https:// (secure hypertext transfer protocol).
What currencies can I use?
Currently you can pay for your Living & Giving online order in New Zealand Dollars
NOTE: There may be a Foreign International Fee for non-New Zealand cards, depending on your bank.
What will my statement say?
'Living & Giving' will appear on your statement.
Why is my order under review?
Orders can be automatically placed under review for multiple reasons. Most of the time it has just been flagged and needs to be manually reviewed before it can proceed in the process for security reasons. If you are concerned, please contact our Customer Service team.
Where can I find my invoice?
When you are logged into your account, you can find your invoice under My Account > Order History > View Order Details.