Free delivery for online orders over $25, otherwise the delivery charge is only $5.00 per order, to one address
The exception to this are deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) which will incur additional costs.
Special offer periods may apply.
Delivery within 3-5 days
We endeavour to deliver all stocked items within 3-5 working days of us confirming receipt of your order, although this timeframe is an estimate only.
If we are not able to supply the products or there is likely to be a delay (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as is reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).
Physical delivery address required as delivery is by courier
We cannot deliver to a P.O. Box address so please provide a physical address.
Delivery will be by courier or freight forwarder. An email will be sent to you when the goods are dispatched to enable you to track and trace your order.
Please ensure you have your order delivered to an address where someone is available to sign for it. If you are unavailable to sign for an item when our courier calls, we will leave a card at the delivery address so you can arrange for the re-delivery or collection of your goods.
The risk of any loss of, or damage to, the products will pass to you on delivery.
Delivery only within New Zealand
An overseas order may be placed with a New Zealand delivery address. Currently, we do not deliver outside New Zealand.
Additional delivery charges
If applicable, estimated delivery charges will be displayed when you complete your order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location).
We will notify you if the actual delivery charges are higher than originally estimated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.